客服支援
樹屋 Treehouse 官方客服
聯絡我們
使用樹屋時遇到任何問題、想提供建議,或需要協助,歡迎寄信給我們的官方客服:
我們收到來信後會盡快回覆。
來信時請提供
為了讓我們更快協助你,來信時請盡量附上:
- 你的樹屋暱稱,以及註冊/登入所使用的方式(Apple 或 Google)
- 手機型號與作業系統版本(例如 iPhone 15、iOS 18)
- App 版本(可於 App 設定頁查看)
- 問題的詳細描述、發生時間,以及相關截圖
為保護你的帳號安全,請不要在信中提供密碼或完整的付款卡號。
常見協助項目
以下問題在《常見問題》已有詳細說明,建議先參閱,通常能更快解決:
若仍無法解決,歡迎直接來信,我們會協助你。
退款申請
樹屋的訂閱由 Apple/Google 收取,退款需向對應平台申請。iOS 使用者請前往 reportaproblem.apple.com 提出申請。
緊急安全狀況
如有立即的人身安全危險,請直接撥打 110 報警。兒少安全相關疑慮請參閱《兒少安全》。
Support
Treehouse Official Customer Support
Contact Us
If you run into any issue, have feedback, or need help with Treehouse, please email our official support team:
We'll get back to you as soon as possible.
What to Include
To help us resolve your issue faster, please include:
- Your Treehouse nickname and how you sign in (Apple or Google)
- Your device model and OS version (e.g., iPhone 15, iOS 18)
- The app version (shown in the app's Settings)
- A detailed description of the issue, when it happened, and any screenshots
To keep your account safe, please never send your password or full payment card number by email.
Common Topics
These topics are covered in detail in our FAQ, which is usually the fastest way to get an answer:
If that doesn't solve it, just email us and we'll help.
Refunds
Treehouse subscriptions are billed by Apple / Google, so refunds must be requested through the corresponding platform. On iOS, visit reportaproblem.apple.com.
Urgent Safety Concerns
If you are in immediate danger, contact your local emergency services. For child safety concerns, see our Child Safety statement.